TWR Group Guarantee

our commitment

TWR Group has been helping Small Businesses with their IT needs for more than 15 Years. We have earned a reputation as a helpful, knowledgable and trustworthy firm. Our clients know that their IT needs will be met, and that we will follow through with our commitments to them. With any business relationship, trust is key. In order to gain your trust and put your mind at ease, we provide clients with the TWR Group Guarantee.

TWR Group Guarantees your satisfaction

If you are unhappy with any aspect of our service, you please contact our sales team at (800) 684-3141 or email for a quick resolution.   If the problem is not resolved to your satisfaction in a timely manner, please contact Todd W. Rayer at (330) 242-5965 or and he will make sure the issue is solved to your satisfaction.   If, after pursuing these avenues, a resolution cannot be reached, TWR Group will refund the cost of the disputed item. *  We want you to be completely happy with our service and we work to that end.

TWR Group Guarantees competitive prices on all IT projects

If you have a RFP for an IT project and you send us the competitor quotes, we will meet or beat their best price. **   We want your business and we are willing to negotiate our fees in order to win the project and earn your trust.


* TWR Group will refund the cost of the disputed item.   Hardware and software refunds will be by check.  Service refunds will be in the form of TWR Group credit toward future work.  If the disputed item is part of a contract, the disputed item may be refunded and removed from the contract, or the remaining balance of the disputed item may be refunded per the contract, at TWR Group’s discretion.

** Minimum 2 competitor quotes needed.  Quotes must be from valid competitor firms.   RFP must have no more than 35% hardware & software costs to quality.